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    Orders are processed on a daily basis and are usually shipped within 24 hours. Should an ordered item be out of stock but back in stock during the following 3 business days we will dispatch the item within the next 3 business days. Should an item be unavailable within that span of time (3 business days) we will contact you by email or phone, and the order will be 'undone.' (Also see more info under 'Payment.')

    Whilst we try to despatch goods within 24 hours of ordering, delivery times may vary depending on Australia Post or the chosen couriers.

    We usually dispatch via Australia Post but couriers (Fastway Couriers, Hunter Express and Greyhound Freight) are also used, depending on the item and other factors.

    Freight within Australia is free for orders of $85.00 or above.
    Exceptions: Double Basses and Double Bass semi-hard cases are not included in our free shipping offer for customers in Western Australia and Tasmania.

    As a rule, free shipping does not include Express Post. If Express Post is preferred, you are welcome to request it (for an additional amount, depending on your location and the item to be posted).